As part of the collaboration, the entire AIS system was revamped, instituting extensive training programmes for the existing staff and cross-training each one into all three specialties.
Serco says the result of these efforts is a centralised and more efficient service and increased competence and expertise of the staff. Serco simultaneously embarked on an Emiratisation programme to bring Emirati youth into the aviation industry and explore their opportunities for professional development and career advancement. This initiative has increased the number of Emirati staff employed by Serco by 20% and will continue to grow as the programme matures.
HE Sheikh Khalid Al Qassimi, chairman of the Department of Civil Aviation-Sharjah, commented, “We are delighted to extend our partnership with Serco through this new contract. Serco has long track record of providing high quality air traffic services, which will help us to meet the exciting challenges of increasing traffic through Sharjah International Airport. The contract will also ensure an increasing emphasis on the training of Emiratis into key roles in the Air Traffic Services.”
David J. Greer OBE, CEO, Serco Middle East, commented, “The continued partnership between the Sharjah DCA and Serco demonstrates the trust and confidence our customer has in Serco as their preferred ATS provider and we look forward to supporting DCA in building on the success story of Sharjah Aviation in the years to come on this important ATS contract.” The contract signing ceremony was held at Sharjah Civil Aviation HE Sheikh Khalid Isam Al Qassimi and David Greer.
The two organisations share a relationship spanning 60 years, which continues until this day with Serco working along-side the Sharjah DCA in support of the expansion and development of the Sharjah Air Traffic Services infrastructure and development of the Emirati youth that will carry the aviation industry forward.