Musanada orchestrates a session to review the Centre’s performance and to discuss plans to raise standards of customer service in 2011
Abu Dhabi General Services Company “Musanada’’ held a forum last month to review the achievements of Abu Dhabi Government Contact Centre during 2010 and discuss ways of improving performance in 2011. At the event, discussions focused on innovative methods to improve the services of the Contact Centre which provides a direct link for citizens, residents, tourists and businesses to all government services.
Today the Abu Dhabi Contact Center provides information on government services, procedures and events, registers complains & suggestions and offers support on government related transaction. Reviewing the progress and challenges of the Abu DhabiGovernment Contact Centre in 2010, the forum displayed a synchronized cross- government cooperation which resulted in a second successful year of operations under Musanada’s management with the testimony of its users.
The event, which took place at the Yas Hotel in Abu Dhabi and hosted over 50 guests, highlighted possible ways of improving the experience of all end users and customers when using the Abu Dhabi Government Contact Centre. The areas of discussion covered diverse topics such as information management, knowledge management and continual improvement in technology utilization to better serve the people using any of the services offered by the Abu Dhabi Government. The discussions also highlighted possible technological enhancements to improve the overall quality of the service.
Mansoor Al Mansoori Business Development Director in Musanada stated: “By bringing together the experts in customer service from the various departments of the Abu Dhabi Government in one place, this forum is an ideal platform for us to review the achievements of this year and plan for the year ahead. We will continue to hold such sessions regularly to guarantee the evolution and continuous improvement in the services we offer the end users.”
Currently managed by Musanada, the Abu Dhabi Government Contact Centre was created in 2008 by the Abu Dhabi Systems Information Center (ADSIC) as one of the key e-Government initiatives of Abu Dhabi Government, in order to provide the public with an effective, trustworthy and direct line of communication with government services by providing such outlets as the 800555 toll free number, which is accessible 24 hours a day/7days a week. Musanada has resourced dedicated teams and experts in Technology, Info-management and customer service to ensure that users of the contact Center are getting world class service that’s effective, professional and tailor made to their needs.