clean middle east
 
 
Interview
Dated: 20-06-2018

 “Our intention is to have all of our systems integrated and connected in the near future."– Matt Hayas, Global Product Manager of Hydro Systems Company

Hydro Systems is one of the leading manufacturers of chemical dosing and dilution equipment. Established in 1963 in Ohio, USA, with a manufacturing unit for pressure washers, the company started manufacturing dosing equipment in 1983. Since then, the company has become one of the world’s largest independent manufacturers of proportioning and dispensing systems. With environment friendliness and safety as their main standpoints – the company is continuously innovating and bringing out new and better products to the market. Shanti Petiwala recently caught up with Matt Hayeas, Global Product Manager, Hydro Systems Company, at the Interclean Amsterdam 2018 show to talk about the latest in the company’s journey. Some excerpts…

What’s been happening at Hydro Systems of late?

We have recently undergone some subtle branding changes. We’ve changed the logo a bit – and worked to ensure that all our products have a more homogenous look – especially since we launched our products globally. Today, at Interclean, we are introducing the Accumax 4P which is a North American unit that we recently launched in Europe and the Middle East for an easy and quick installation. It is an all-in-one enclosed system with chemicals behind the door, all you need to do is put brack into the wall and hang the system up – all within just 15 minutes. This reduces the cost of labour as well. This is on the cleaning end. On the dish wash side, we have introduced Evo Wash and Evo Rinse dispensing systems in the kitchens. And in laundry, we have EvoClean, which is a venturi-based laundry system.

How does the system for cleaning differ from dishwashing in terms of the technology?

So the big difference in technology is that these are manual systems – where you use them if you need to fill up the spray bottle and mop. However, at the laundry and dish wash systems end, dosing is typically controlled by the machine, which sends a signal to the system indicating that it is time to add detergent and so on and so forth.

Tell me a little about the ergonomics of designing products like this? How do you decide on the design and what kind of feedback do you get from customers?

We would normally go through a few stages. First would be just producing renderings and getting feedback from customers, and then we would go about making 3D models as well to actually feel and touch the product. We then produce something more concrete and test it with our customers, because we may think we know the proper way to use the product but the customer who uses it every day may have some other opinion.

Do you customise products for the market it will be introduced in?

So, there are some products that are specific to some areas; however, most of the equipment is built to be global although there may be some tweaks to it depending on the region what is needed, different backflow protection devices for instance.

You have quite a wide range in terms of facility care, dishwashing and laundry. Any plans to integrate your machines with the Internet of Things?

Yes absolutely. Our laundry systems are currently connected. We offer our facility managers the option to log in and see what is happening at different sites. These systems also produce reports that we can compile for our clients and put in recommendations. This works out much better in real time to solve issues – rather than have a report in say a month or more and decide that the process was all wrong. We have launched our IoT module with our laundry dispensing systems and are in the trial phase for dishwashing and in development phase for cleaning. Our intention is to have all of our systems integrated and connected in the near future – tomorrow one hotel will have a dashboard through which it can understand the behaviour of its dispensing systems in the laundry, kitchen and housekeeping departments.

How long does it take to develop a system like this in terms of connecting them all your devices? What kind of timeline and R&D does it involve?

We have been working on this range since 5 years now. The initial stage takes a while because we want to ensure that we get the right kind of feedback from customers and that continue to provide them with benefits and added value. Now that we have figured out the basics, the subsequent de velopment becomes a lot easier – it won’t take as long to implement this system into dishwashing and facility care. What we also do is take a look at what other companies (not necessarily just our competitors) are doing. Shows like this help us understand how we can continuously improvise on our developments.

 

 

 

 
 
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