Cover Story: Rons Enviro Care: Introduces Specialised Pipe Line Rehabilitation Technology

Having successfully established itself as an industry leader with a growing client base of about 2,800 companies from various sector, Rons Enviro Care - a leading specialised cleaning service provider in the UAE - has added pipe line repairs and rehabilitation to its existing portfolio of services. The company has been thriving in the specialised service industry and was able to diversify its scope by establishing entities to offer a variety of services, which include Rons FM offering soft and hard services in the UAE; Eat & Treat Catering Services - an industrial catering services provider; UNIK Plus Technical Services, which offers technical services including MEP, home and office improvement, etc.; Bubbles and Sparkle Car Wash for commercial car wash services; and Al Safooh Tanks Cleaning Services, a waste management service provider with over 30 years of experience and the holder of a hazardous waste management waste permit.

The company is regarded by Dubai Municipality as the most compliant specialised services provider and has received appreciation awards for three consecutive years in 2015-2016, 2016-2017 and 2017-2018. The company, for its excellent performance, has also received meritorious awards from two distinguished organisations (Al Shirawi FM and Imdaad) in the FM industry.

The company’s dedication towards mandatory compliance is further demonstrated as Rons currently disposes the highest volume of grease trap waste at Dubai Municipality’s accredited facility Envirol. Besides, in 2018, the company successfully increased its geographical scope by establishing a fully-operational branch in Abu Dhabi and has permits from Sharjah Municipality and Ras Al Khaimah Municipality for grease trap cleaning services. It’s client list includes star hotels, restaurant chains, shopping malls, government agencies, semigovernment organisations, property developers, FM companies, residential complexes and supermarkets/hypermarkets, to mention a few.

The group continuously seeks opportunities to expand on its full and comprehensive set of specialisations beyond its client’s needs and expectations. “The latter part of 2018 and the beginning of 2019 was the development period of the pipe line inspection, repairs and rehabilitation segment as part of the company’s specialisation. The conceptualisation and realisation of the pipe line repairs and rehabilitation segment was a response to the overwhelming inquiries from our clients,” says Joseph John, Managing Director, Rons Enviro Care.

“By introducing this new segment, we have capitalised on the opportunity of evolving into more than just a conventional specialised cleaning service provider. Primarily, it is the company’s objective to transform into an organisation our clients rely upon and demonstrate firm capabilities in handling every aspect of the project in-house, without the use of thirdparty influence. The main principle behind pipeline rehabilitation is to provide the most economical solution in the repairs of damaged pipe line networks. It is designed to cut costs and strengthen the resilience of critical infrastructure.”

In most cases, and as per practical experiences, the requirement for pipe rehabilitation is highlighted upon completion of pipeline CCTV inspection where breaches, damages and significant defects are observed. Generally, pipe rehabilitation requirements are underscored by the conclusion or midperformance of pipe cleaning activities wherein massive solid debris and entrants are observed indicative of pipe breach and extensive damages.

Pipeline rehabilitation has its own subset of specialised services that are individually distinct and include whirlwind pipe cleaning services that make use of air vortex to force aggregate through pipes to sweep away hard tubercles thus restoring mains to their original diameter. This innovative system improves water quality, flow and aids in the preparation of the infrastructure for onwards rehabilitation.

The process

Rons also utilises the latest in cured-inplace- pipe (CIPP) technology to fully restore the integrity of pipes underground. CIPP technology allows repairs and rehabilitation of pipes without the need for deep excavations or breakouts. This technology gives Rons the liberty to rectify pipes with minimum disruption to existing infrastructure. “Such an approach creates an opportunity for Rons to build on its findings in providing further services in the pipe rehabilitating process through high-pressure cleaning succeeded by full pipe rehabilitation,” adds John. The specialised service of CCTV inspection is considered a vital component of pipeline rehabilitation. The pipe inspection and rehabilitation division deals with all aspects of rehabilitating a pipe, beginning with CCTV inspections, highlighting specific pipe defects and other notable anomalies and producing a comprehensive report. The challenge was integrating this into their current portfolio of specialised services. “The requirement has arisen from discovering an area of the market where improvements could be implemented in term of service to the client.” The inspection and reporting systems that the company provides to its clients have proven to be efficient and have received a positive feedback.

This integration of inspection reporting with the company's current pipe rehabilitation and cleaning service portfolio has had a lasting impact on Rons’ workmanship, performance and efficacy through this division. The benefits of these systems range from lowering the need for manpower during pipe inspections to budgeting perspectives, allowing companies to foresee future issues and costing for rehabilitations accordingly.

We speak to Joseph John, Managing Director, Rons Enviro Care who shares his views on the cleaning and FM market, the market condition and the scope of projects the company is involved in...

How has the cleaning & FM industry evolved over the years? What do you think of the current market scenario?

Given the mandatory nature of several segments of the cleaning and FM Industry, the market has consistently grown and developed despite the entry of new competitors. Over the past decade, new legislations from the local government have led to the creation of various service segments in compliance with such laws. In the same period, nation-wide awareness on environmental impact and protection was at its infancy, which has continuously evolved to the status it is today. These developments are integral to the evolution and advancement of the cleaning and FM industry.

At present, the cleaning and FM market is extremely competitive wherein client preferences are based on criteria comprising cost-effective pricing, satisfactory performance, quality assurance and rapid response time.

How do you think the companies in this region view your presence? How are you staying ahead of your competition?

Several companies in the industry have collaborated with Rons Enviro Care as a subcontractor for various medium- to large-scale projects. We are also a preferred service provider by numerous major FM companies in the region. Despite the competition, Rons has managed to stay ahead by maintaining a long-standing good business relationship with our clients. Additionally, participating in seminars, symposiums and exhibitions relevant to speciliased services where the latest technological advancements are presented have helped with key insights into the growing trends of the cleaning and FM industries.

Tell us about the latest technology/ innovations you think will impact this industry positively and that you’ve adopted.

At present, Rons is keenly considering the acquisition of a tracked robot cleaner for implementation in kitchen exhaust system cleaning. This innovative equipment is ideal for the cleaning of vertical ducts, which are often cleaned conventionally using degreasing agents applied to duct walls and allowed to free-fall gravitationally. With this latest technology, the efficiency of cleaning is expected to improve by at least 80 per cent. Most of the developments implemented by the company are focused on enhancements in methodologies and approach. While clients’ requirements grow and develop, the complexities and level of risks also increase exponentially. In response, the company has introduced enhancements in its work procedures to suit the present requirement, for example, the enhancement in tank entry protocols wherein the monitoring of gases are enhanced to every 10 minutes and the use of Self-Contained Breathing Apparatus (SCBA) is mandatory during tank entry.

What is the strength of your staff, and can you talk about the training process?

Our company has a workforce of 236 employees including the support staff. While, the technical workforce includes fifteen engineers and 176 highly-skilled technicians. All field operatives are subjected to occupational health and safety training covering areas, which includes working in confined spaces such as tank entry, egress protocols and emergency response and rescue procedures. Skills training is also provided to newly appointed operatives for a period of 30 days.

Can you talk about your recently completed projects and the scope of work involved?

A noteworthy project is the Burj Khalifa. It’s Alluvion Water Feature’s pipeline was losing water on a large scale daily. During our assessment, Rons’ engineering personnel first performed CCTV inspections of the pipeline to determine the cause of the loss of water. There was a longitudinal crack of 7m within the 400mm diameter section of pipeline. Using our No-Dig technology, we were able to bring this pipeline back in to commission without the need for digging up a vital section of roadway exiting the Burj Khalifa site. Some of the other projects we undertook include Yas Mall AC duct cleaning, The Address Hotel CCTV inspection, Global Village holding tank cleaning and Meydan drain line jetting and lakes cleaning at JVC.

Is your company already in line with robotics? If not, are you planning to work towards it?

Rons has successfully incorporated robotics in several of its service segments. The application of robots is more prominent in CCTV inspections, wherein cameras are mounted on robot tractors allowing mobility and visual panning of 3600. Robotics are similarly heavily applied in AC duct cleaning and kitchen exhaust system cleaning. The use of robotics in cleaning operations substantially reduces the manpower required for duct cleaning and are ideal for hard-to-reach areas such as corners and joints.

What measures have you taken in terms of sustainability?

Our core principle is to provide eco-friendly services. Staying true to this concept and ideology, the company implements environment friendly cleaning agents and naturally occurring biological products in its operations. Additionally, the company aims at reducing its carbon footprints through the implementation of a stringent vehicle maintenance programme and the enforcement of the administrative policy to reduce, reuse and recycle office generated waste.


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