Cleaners learn life skills via app; earn telecom credit as rewards
Date: 20-03-2019

Hundreds of cleaners in the emirate are now taking up short courses on different life skills through the Smart Labour e-learning platform. And each time they complete a course, they get phone credits as a reward.

When the Smart Labour app was launched in Dubai, it instantly made waves in the blue-collar workforce and now has over 50,000 registered workers on board. Backed by the Ministry of Human Resources and Emiratisation and Expo 2020's Expo Live programme, the platform recently reached Ras Al Khaimah where it has roped in about 800 cleaners from the emirate's Waste Management Agency.
 
Promoting the Smart Labour platform was part of the Ras Al Khaimah Waste Management Agency's projects for the Innovation Month, and to encourage cleaners to sign up for courses, the agency allocated a budget to give them free phone credits as rewards.
 
There are approximately over two million workers in the UAE and sometimes, due to the education gap, they are unable to express themselves well. Thinking that such a situation may affect workers' productivity, happiness and overall contribution to the economy, IT professional Abu Muadh came up with Smart Labour.
 
Smart Labour Founder Abu Muadh said, "In Dubai, we focused mainly on taxi drivers and construction workers. This time in RAK, we are focusing on cleaners and we have developed special content specific to their field, including what their employer wants them to learn in order to improve their work, and new things such as the importance of hygiene and being clean. A lot of content for RAK was generated by the agency supervisors and was related to their work, output and productivity."
 
Talking about why the agency decided to use the app to reach out to its staff, Sonia Ytuarte Nasser, Executive Director of RAK Waste Management Agency, said: "We have over 840 staff members, of which 820 I never get a chance to see as they are out on the field collecting waste and cleaning up different areas designated to them. But through this app, we can communicate with them, improve their lives, help them understand that they have a career with us, explain to them what the agency's vision and mission are, and let them know how important they are to us."
 
"We use this app to send key messages to our staff and hear from them on how things are going and what improvements would they like to see. It is now a two-way exchange and helps us achieve our goal of improving the quality of our workers' lives."
 
Source: Khaleej Times