Hygiene is a set of practices and behaviours performed to improve cleanliness and to preserve health. According to the World Health Organization (WHO), “Hygiene refers to conditions and practices that help to maintain health and prevent the spread of diseases”.
In hotels and many other businesses, the main goal is to invite guests to your premises. Keeping a very high level of cleanliness and hygiene at your property leaves the guest with a lasting impression that you care for your business and customers. The most important areas of any business are the washrooms.
High standards of hygiene must be a priority, providing employees and customers with an environment that is hygienic and clean. With the growing trend of social media and the internet, every business relies on being promoted, however, these media can also have exactly the opposite impact if they are used for negative feedback. Only one visitor with an unpleasant experience can destroy the hotel’s image and lead to thousands of people change their minds. This is bad publicity, which no one can afford.
Sometimes it is important to take a step back and look at areas that might need some improvement. Your reception area for example; it’s the visitor’s first impression and a few simple steps can improve customer satisfaction. Especially in the hospitality sector, but also in the leisure and healthcare industries, a washroom can make or break a customer experience.
There is a very clear indication, that if a washroom is perceived to be unclean, that a customer will suspect the same untidiness of the kitchens. Thus, business will be lost as customers will not return to a place in which a washroom or a kitchen is not 100 per cent in order.
A clean washroom is a basic requirement to any establishment and the result might be devastating if it is not. Periodic cleaning throughout the day, deep cleaning at night and regular maintenance are key to a clean and well working washroom. The products used to keep the washroom not only clean but hygienic are of utmost importance. Value is added by providing a good quality of paper products and soap.
Using cleaning agents that have long-term anti-germ properties are very useful to keep busy washrooms clean for longer. The overall impression of a washroom is certainly very important, so is keeping mirrors, doors and vanity areas dry and polished. A pleasant fragrance certainly helps to lift the image and adds to the hygiene regime of the washroom.