UAE-based facilities management provider, Emrill, has announced contract wins and renewals for the past year of over US$167m, setting a new record for the company with an increase of over 23 per cent compared to the previous year.
The announcement follows a string of new contract wins over the course of 2018 and 2019, including Marina Gate, Dubai Hills, Dubai Creek Residences and Downtown Dubai, where Emrill provides integrated facilities management to a diverse range of sectors including residential, commercial, retail and hospitality. During the period, Emrill secured over $44m in new project awards.
Emrill CEO, Stuart Harrison, said a major factor in Emrill’s success in winning new business was its people. “At every level of the organisation, we are committed to raising regional FM standards and redefining and improving the client experience – one building, one community and one place at a time. We do this by building value partnerships with our clients, working with them to deliver long-term growth. Our commitment to our partners’ success has enabled us to not only win a number of new major projects but also retain existing clients, with over 88 per cent of our new contract wins coming from existing clients.”
Speaking about current market conditions, Harrison said: “While there is certainly pressure to reduce costs in certain price-sensitive sectors, the feedback we have received from our clients is they are still prioritising service quality and seeking out partners who can support their strategic aims. We have made substantial investment into FM innovation, and this approach has given our clients access to cutting-edge technology and enabled us to deliver operational efficiencies