Khidmah, one of the region’s leading facilities management and maintenance companies, announced the launch of the ‘FM Connect’ application to enhance service delivery, optimize staff productivity and increase customer satisfaction.
‘FM Connect’ is designed to further enhance the company’s service delivery by optimizing task allocation to Khidmah maintenance technicians in real time to leverage on technician specialties and geographical locations to provide timely services to clients at market leading service delivery standards.
Technicians would also need to go through safety checklists to ensure that their performance is in compliance with Khidmah’s stringent health and safety measures. HP Aengaar, CEO at Khidmah, stated, “Introducing the new ‘FM Connect’ Application will add value to our clients, whether tenants or owners, as they will receive faster and more efficient services.
We have been testing this innovative application in a number of communities and properties we manage, and we are proud to say that the results were impressive. We are currently rolling out across our portfolio.” Aengaar added, “‘FM Connect’ application has been integrated with our back-end systems to ensure real time updates and tasks’ allocation for optimal efficiency and market leading service standards delivery.”